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The Elder Scrolls Online 
Role: Systems Design Intern
Genre: AAA MMORPG
Platforms: PC, Xbox, and PlayStation

At Zenimax Online Studios, my position was zone support within the Systems and Gameplay Integration team. I contributed to updates 44 through 46. (This has been intentionally kept minimal to comply with the NDA.)

Summary of my responsibilities 

Zone Support Role Responsibilities:
 

  • Updated and enhanced the tutorial glossary, tutorial pop-ups, and loading tips.
     

  • Assisted in developing interactions for various items.
     

  • Contributed to a new tagging system for hundreds of monsters to facilitate specific item drops.
     

  • Maintained and reviewed existing gameplay integration systems.
     

  • Engaged in bug-fixing efforts.
     

  • Participated in multiple playtest sessions and brainstorming meetings.

An example of Improving tutorial glossary, tutorial pop-ups, and loading tips 

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I was tasked with updating the tutorial glossary to include information on obtaining the two new companions introduced in Update 44

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I added a new paragraph to the "How to Access" section in the "Companions" tab to include this information. After reviewing, I noticed the section was too large, and the information on each companion was sparse, indicating areas for improvement.

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To improve the messaging of each companion, I created sections for each set of companions. Here are the benefits of this change:
 

  • The "How to Access" section is no longer cluttered with hyper-specific information about each set of companions.
     

  • More detailed information can be provided about each companion, such as how to gain favor with them.
     

  • Players can now find information about a specific set of companions more easily.
     

  • We can now use existing art to better showcase the sets of companions.
     

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The "How to Access" section is now less cluttered and provides general information on summoning companions. Specific details about quests and locations are now handled in the sections for each companion set, making the information more organized and accessible.

An example of auditing and maintaining systems

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Assigned to audit hundreds of housing items, I checked for issues and documented any strange behavior. The bug caused items to move and rotate in the opposite direction, and also displaced the gizmo

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